1. DO YOU DELIVER OUTSIDE OF THE UK, TO THE US, EUROPE ETC?
Yes! We’re happy to send honey to anywhere in the world, as long as their customs will allow it through (Australia won't) All prices include UK postage so when you enter a delivery address that’s outside the UK the additional postage cost will be added at checkout.
2. FREE UK DELIVERY
2nd class postage to anywhere in the UK is included on items that weigh under 2kg. Our heavier and bulkier items are delivered by DPD for free, with a next 1-2 day delivery.
3. I'D LIKE TO ADD A GIFT MESSAGE
We have our own beautifully illustrated yellow card gift tags which we can write your message on to. Just tell us what you'd like us to write in the space for 'Comments' you'll see at checkout.
4. HOW TO UDPATE MY SUBSCRIPTION DETAILS
You can update your subscription details through your account (CLICK HERE). Most of the time when people are having trouble it's because they haven't yet got an account set up. Setting up an account needs to be done manually I'm afraid, the subscription system won't have done it for you.
However, it's easy to do - follow this link and enter your name and email, then the subscription system will be able to recognise you so you can change your details.
5. CAN I SPECIFY WHEN THE HONEY CLUB STARTS?
Yes! The Honey Clubs are a popular present so we’re well practiced at making sure it stays a surprise until the day! For some people we send the first honeys addressed to them (in unbranded packaging) so they can wrap them up and hand over on the day itself, then all the other Honey Club deliveries are sent straight to the new Member. Alternatively you may want the first delivery to go straight to the new Member with a gift tag and a handwritten message from you to them.
Let us know any delivery instructions and messages you'd like us to send with it in the space for 'Comments' you'll see at checkout.
Yes! However we will only accept returns within 30 days and if they're still as good as new. Unless you're returning one of our throws or cushions you'll need to pay for the return postage too.
The best thing to do is to either email or give us a ring and we can sort out the details: Mobile: 07971 453330. Email: firstname.lastname@example.org
ANY OTHER QUESTIONS? PLEASE ASK!
Mobile: 07971 453330. Email: email@example.com