Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tamper proof seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emily@hiveandkeeper.com. If your return is accepted, we’ll send you instructions on how and where to send your package back to. Return postage will need to be covered by you.

You can always contact us for any return question at emily@hiveandkeeper.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us at emily@hiveandkeeper.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.