FAQs

1. DO YOU DELIVER OUTSIDE OF THE UK, TO THE US, EUROPE ETC?

Yes! We’re happy to send honey to anywhere in the world, as long as their customs will allow it through (Australia won't) All prices include UK postage so when you enter a delivery address that’s outside the UK the additional postage cost will be added at checkout.

2. FREE UK DELIVERY

2nd class postage to anywhere in the UK is included on items that weigh under 2kg. Our heavier and bulkier items are delivered by DPD for free, with a next 1-2 day delivery.

3. I'D LIKE TO ADD A GIFT MESSAGE

We have our own beautifully illustrated yellow card gift tags which we can write your message on to. Just tell us what you'd like us to write in the space for 'Comments' you'll see at checkout.

4. HOW TO UDPATE MY SUBSCRIPTION DETAILS

You can update your subscription details through your account (CLICK HERE). Most of the time when people are having trouble it's because they haven't yet got an account set up. Setting up an account needs to be done manually I'm afraid, the subscription system won't have done it for you.

However, it's easy to do - follow this link and enter your name and email, then the subscription system will be able to recognise you so you can change your details.

5. CAN I SPECIFY WHEN THE HONEY CLUB STARTS?

Yes! The Honey Clubs are a popular present so we’re well practiced at making sure it stays a surprise until the day! For some people we send the first honeys addressed to them (in unbranded packaging) so they can wrap them up and hand over on the day itself, then all the other Honey Club deliveries are sent straight to the new Member. Alternatively you may want the first delivery to go straight to the new Member with a gift tag and a handwritten message from you to them.

Let us know any delivery instructions and messages you'd like us to send with it in the space for 'Comments' you'll see at checkout.

6. RETURNS

Yes! However we will only accept returns within 30 days and if they're still as good as new. Unless you're returning one of our throws or cushions you'll need to pay for the return postage too.

The best thing to do is to either email or give us a ring and we can sort out the details: Mobile: 07971 453330. Email: emily@hiveandkeeper.com

ANY OTHER QUESTIONS? PLEASE ASK!

Mobile: 07971 453330. Email: emily@hiveandkeeper.com

Updating Subscriptions

You can manage and update you subscriptions over on our Update Subscription Section

Manage Subscription

FAQs

We despatch our subscriptions weekly on the Thursday after your payment’s been made. So honey will be arriving in time to sweeten your weekend breakfast!

For Gift subscriptions we send out the first honeys when you order, and then subsequent deliveries go out in the first week of every other month.

Postage isn't included, but is added at checkout to cover 2nd class postage by Royal Mail

Yes! Just choose from every 1,2 or 3 months at checkout.If you want to give a fixed length Gift subscription then our Honey Club is for you, with two different honeys sent every two months. You can send 6 or 12 honeys in total.

Yes! If you're off on holiday for awhile or just need a break then go in to your account and hit pause. It's that easy! And if it's a step too far then let us know and we'll pause it for you.

A top tip before you do pause it though - one of our subscribers squirrels away the odd jar or box and uses them as gifts.

You can manage, edit and update your subscriptions by clicking HERE

Currency

Contact us